Special Services Coordinator
TNT
Full time | United Arab Emirates - Dubai | Posted on 14 Jun, 2012
Special Services Coordinator
Location: Dubai - Head Office Position: Special Services Coordinator Closing Date: Wednesday, February 29, 2012
Key Activities / Accountabilities
Selling and Relationship Management
Promote TNT to existing and prospective customers and at all times reflect and promote TNT in the best possible light
Maximize revenue opportunities from incoming telephone calls through the effective utilisation of all available resources – offer creative solutions
Complaints management
Research problem shipment information.
Liaise with internal departments to find potential solutions that meet the needs of the customer.
Process Management
Maximise all operational resources to ensure that all collections and deliveries are carried out in a timely and cost effective manner – vendor management (service quality)
Reporting
Ensure accurate and timely reporting to the Division and direct line manager of all figures and other relevant reports and analysis
Adverse Working Conditions
Irregular Hours
High demand for creative distribution solutions
High level of 3rd party dependency – internal and external vendors
Qualifications / Requirements
Essential Educational and / or Training Qualifications & Certificates
High school qualification
Business to business selling skills
Communication capability both within peer group and at senior level, globally and locally
Project management skills
Basic PC skills
Fluent use of written and spoken English
Sales and operational experience in customised distribution solutions
International express or logistics industry background
Proven track record of achieving targets and KPI’s
Organisational awareness (structure and products and services)
Product knowledge
Strong market sector knowledge / awareness, including supply chain structures, developments and requirements
Proven people skills, especially team building, persuasion and influence application
If you wish to apply please send a copy of your Curriculum Vitae to Human Resources,
P O Box 15321, Dubai UAE. Fax +9714 2949615 or email: recruitment.uae@tnt.com
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